Gmail is the most popular, most widely used email platform in the world. As of January 2024, the Google-owned platform claimed more than 1.2 billion users across the world.
As such, it’s imperative for email marketers to maintain inbox visibility within the Gmail ecosystem. Unfortunately, this is easier said than done. Gmail is constantly rolling out new protocols to help users keep spam and unwanted messages out of sight and out of mind. While that undoubtedly aids the user experience, it poses challenges to marketers, who may fear that their messages could get sorted into the spam folder, never to be seen.
In February 2024, Gmail announced a new set of protocols and algorithmic updates that are particularly germane to email marketers. Here’s a quick summary of what those changes entail.
How Has Gmail Changed in 2024?
Gmail has just unveiled some of the most significant updates ever to their email security programs. The new security protocols are aimed at combating spam, malware, and phishing. These new protocols will directly affect bulk senders, a category that includes anyone sending more than 5,000 messages per day.
If your email marketing efforts are on a smaller scale, you probably don’t need to worry too much about these changes… though it’s never a bad thing to be in the loop about email marketing trends and changes. If you are a bulk sender, though, here’s a rundown of the new updates.
Email Authentication
Senders in the bulk email category will now be asked to authenticate their identities. According to Google, this move has already led to a massive reduction in the number of unwanted communications received by Gmail accounts.
Easy Options to Unsubscribe
Bulk senders are now required to provide a clear unsubscribe option in each email they send, providing recipients with a simple way to opt out of any unwanted communications. Note that providing an unsubscribe option has long been a good practice, so hopefully it’s something you were doing anyway!
New Spam Rate
Google has also changed the threshold for emails flagged as spam. Now, senders must maintain a spam rate of below 0.3 percent if they wish to avoid penalties or consequences. This is an important part of Google’s push to improve the Gmail inbox experience.
What Should Email Marketers Do?
There are a few simple steps that email marketers should take in order to adapt to the new Gmail landscape. Consider these best practices.
Remain Up to Date with Email Marketing Regulations
A good way to ensure you’re prioritizing user experience and privacy is to remain fully compliant with relevant laws, including the CAN-SPAM Act. By staying up to date with these regulations, you’ll likely remain in Gmail’s good graces.
Be Careful with Your Technical Setup
Make sure you deploy proper email infrastructure and authentication, maintaining the credibility of your domain. This is something a good email marketing vendor should be more than happy to help you with.
Build a Strong Sender Reputation
One of the best ways to keep your spam rate down is to cultivate a reputation as a good, credible sender. Make sure you’re using a structured schedule and including relevant and high-quality content in each email.
Maintain a Quality List
Never use purchased, cloned, or scraped lists. Also take the time to ensure you’re using business addresses, not personal or group addresses, whenever possible. And, have a structure in place to weed out any email users that are clearly unresponsive.
Choose the Right Timing
To avoid your emails going unread and ultimately lumped in with spam, use automated software that helps you automate your send times. Your email marketing partner should be able to help with this (it’s certainly something we can do here at enCOMPASS Agency).
Avoid Spam Trigger Words
Keep in mind that certain words and phrases will automatically trigger Gmail’s spam filters. Anything overly salesy should be avoided. You should also avoid clogging your messages with unnecessary code. Finally, keep your image to text ratio healthy.
Weighing the Good and the Bad of Gmail’s New Rules
For bulk senders, these tighter restrictions present some obvious challenges.
And yet, they also present some opportunities. Theoretically, Gmail inboxes are going to become less and less crowded. What this means is that, if you can keep your messages out of the spam folder, you’ll have less competition for users’ attention. In other words, a well-orchestrated email marketing campaign may become more valuable than ever.
We’d love to tell you more about the most effective ways to leverage email marketing on your business’ behalf. To find out more about email marketing success, even amidst these big changeups at Gmail, reach out to enCOMPASS Agency at any time. We’re always happy to have a discussion about email marketing excellence.
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