How do I prevent email from going into a bulkmail or Spam folder?

Email providers are constantly changing their methods to classify email which can prevent wanted emails from arriving to your inbox, and they may get caught in your bulkmail or spam folder. We recommend you add the senders address to your approved sender list, also known as your white list.

Here are a few different ways to add senders to your safe sender or white list depending on your email provider. In all of our instructions just replace “[email protected]” with the address that you want to whitelist:

Gmail

  1. Log in to your Gmail at gmail.com.
  2. Click the gear icon in the top-right, and select Settings.
  3. Click on see all settings.
  4. Click the Filters and Blocked Addresses tab.
  5. Click Create a New Filter.
  6. In the pop-up window, enter the email address you want whitelisted in the From field.
  7. If you want a whole domain whitelisted, you can just enter the domain (ie, "@example.com" otherwise enter [email protected]).
  8. Click Create filter.
  9. Check "Never send it to Spam".
  10. Click Create filter.

AOL (version 9.0 or higher)

  1. First, click on the "Spam Controls" link on the lower right side of your inbox screen.
  2. A "Mail and Spam Controls" box will appear.
  3. Now click on the "Customer Sender" list link and choose the "Allow email from ..." option.
  4. Enter [email protected], then click "add" and "save."

AOL 8.0

  1. Open your welcome email.
  2. Click Add Address.
  3. Verify the sender's contact information ([email protected] email address).
  4. Click Save.
  5. If you do not receive the confirmation message within a few minutes of signing up, please check your spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click This is Not Spam, which will allow future messages to get through.

Yahoo!

  1. From Yahoo Mail, select the Contacts icon.
  2. Select Add a new contact.
  3. Save the email address [email protected] to your contacts list.

Hotmail/Outlook/Live Mail

  1. Sign in to your Outlook.com account from a computer.
  2. Select the Settings icon (gear icon) at the top-right corner.
  3. Select Mail.
  4. Select Junk email.
  5. Under the Safe senders and domains header, select Add.
  6. Enter the sender email address [email protected] then press the [Enter] key on your keyboard.
  7. Select the Save that appears in the bottom-right corner.

Other email providers:

If you do not receive the confirmation message within a few minutes of signing up, please check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through.