Skip to main content
09
18
2018

Which Social Platforms Do Your Customers Use?

Social Media Marketing / Marketing
Which Social Platforms Do Your Customers Use?

One of the biggest misconceptions about social media marketing is that your brand has to be everywhere, present on every possible social channel. For most brands, even attempting this sort of ubiquity would be impossible; it’s a lot of work to maintain a regular posting schedule on even one social platform, let alone several! In most cases, it’s also a waste of money: The better approach is to be judicious, spending your social time and dollars on the sites where you know your customers to be.

The question is, how do you glean that kind of information? This is where analytic research can come in handy, and also the construction of buyer personas. With that said, there are also some basic social media statistics that may be useful, especially with regard to determining how social media use breaks down among generational demographics.

Social Media Use by Generations

The headline here is that, for whatever bad publicity Facebook has gotten in recent months, it remains the most-used social platform by a considerable amount. Facebook users in the U.S. now total 169.5 million—an increase of about 0.9 percent since last year. It is the dominant social media outlet with all demographics—except teenagers.

Social Media Use Among Teens (Ages 12-17)

With teens, the place you want to be is Snapchat. In fact, if you look at the age bracket encompassing those 12 to 17, Snapchat continues to gain users while Facebook is actually losing them. By 2022, it is expected that Snapchat will add 1.2 million users in this demographic. Facebook is expected to lose 2.2 million.

Teens also prefer Snapchat to Instagram. According to the data, 16.4 million teens will use Snapchat this year, compared to 12.8 million for Instagram.

Facebook is well aware that it’s losing cache with younger users and has made some efforts to catch up. You’ve probably noticed that Facebook has added Stories to its list of features—a fairly transparent bid to be more like Snapchat or Instagram. Thus far, however, these efforts seem to be falling short; teens are still abandoning the otherwise mighty social network, or else never signing up at all.

Popular Social Media Platforms for Teens

Most Popular Social Media Platforms for Teens.

What About Other Demographics?

If you’re marketing to teens, there are some obvious implications: Your brand should probably have a seat at the table on Snapchat, and maybe even on Instagram. But what if you’re not marketing to teens?

Among millennials, Facebook is dominant. It’s the most-used social platform, with 58.5 million total users in this range. This number continues to grow—albeit at a slow pace. The second most-used social platform among millennials is Instagram, with a total of 43.3 million users.

Moving into Gen X, we see that Facebook retains its popularity. It’s the most popular social platform in this demographic, too, with 45.1 million total users. While Facebook is actually growing its share among millennials, however, it’s tapering off a little bit among Gen X-ers. The total user number is expected to drop to 43.8 million by 2022.

The second most used social platform for Gen X-ers is, again, Instagram, with 23.5 million. This number is growing, but very gradually.

And finally, Baby Boomers continue to use Facebook as their social network of choice, using it largely to stay in touch with their friends and family members. 31.9 million Baby Boomers use Facebook, and that number is expected to more or less hold steady over the next few years.

Surprisingly, the second most popular social network for Baby Boomers is Pinterest—perhaps because they use it to locate new products or to get ideas for projects around the home.

The least popular social network among Baby Boomers? Snapchat, with only 3.8 million users in this demographic.

Thinking Strategically About Your Social Media Use

These statistics are important for a simple reason: You only have so many resources to devote to social media. What’s more, trying to have a hand in each individual platform will likely mean you spread yourself too thin, and are unable to maintain regular posts and interactions on any given platform.

We recommend that all our clients think strategically about where they put those social media dollars. There are a number of factors to consider here—for instance, Facebook’s ad platform gives it a huge edge—but at the end of the day, you really just need to be where your customers are. And at least along age demographics, the breakdowns are pretty clear and persuasive.

If you want to talk more with us about how to be judicious in picking social media engagements, we’re here for you. The enCOMPASS team can help you develop a full-fledged social media strategy that allows you to use your marketing dollars effectively. Contact us today and let’s start that important conversation!

Ready to grow your business?

Ready to grow your business?

Let’s get started.

Are you ready to market your business confidently with an expert partner who cares about your success? Start feeling supported, and reach out to us today. We look forward to providing you with a turn-key strategy that will grow your business!

Please enter your first name.
Please enter your last name.
Please enter a valid email address.
Please enter a valid phone number (123-456-7890).
Please enter your business name.
Please enter your message.

Your wins are ours, too.

I trust enCOMPASS Agency completely! They are true partners and have helped to increase our sales every year we have worked together. There is no other digital marketing company around that can provide the all-encompassing expertise and dedication like they have.

Gary Porter
Automotive
Gary Porter

We've worked with dozens of advertising firms over the years and none have been as good as enCOMPASS. Regardless of who we work with, the attention to detail and customer service never changes. Their strategies are sound and their execution is professional.

Jason Ramsey
Hair Restoration
Jason Ramsey

I can tell you our experience with enCOMPASS has been an absolute game-changer. In the 8 years we’ve worked with enCOMPASS, their great design team has built us not one, but two award-winning websites. Our business has more than doubled our previous 16 years combined.

Gary Long
Hair Restoration
Gary Long

Great organization that we have partnered with for years to manage our PPC, SEO, redirects, geofencing, and more! Always quick and responsive, always helpful. I highly recommend enCOMPASS to anyone looking for an outside digital advertising/marketing planning agency to support your growing business.

Sean Paprocki
Trailer Dealer
Sean Paprocki

What a pleasure they are to work with!!! It’s a wonderful feeling to be heard! Everything I had asked them to do was done! Ali is always there to answer my questions and concerns. It was a great business decision. Use them!!

Christine Pusateri
Hair Restoration
Christine Pusateri

enCOMPASS is the strategic partner I've always wanted. Since we started working with them our business has grown to a whole new level. We are getting inquiries from companies who never noticed us before. They have made marketing turn-key for us, which allows me to focus on the business.

Jaime Daniell
Recruiting & Staffing
Jaime Daniell

The enCOMPASS team is exceptionally thoughtful and dedicated to helping our brand succeed. I've worked with a lot of agencies throughout my career, and none have taken the time to really explain initiatives and efforts in a way that I can understand. They truly speak to the customer with their best interest at heart.

Katie Harton
Financial Services
Katie Harton

The team at enCOMPASS Advertising have met our companies needs and contributed greatly to our growth and clarity of message. They are consistently great thought partners. Follow through and customer service are exceptional.

James Blakey
Financial Services
James Blakey
    enCOMPASS Testimonials